Changed your mind?
We really hope you like your purchase from timberlandoutlet-uk however, in the event you do wish to make a return, simply follow the below instructions. Please be aware, we do not accept returns of used items.
Steps to Return your Item:
Repackage your item, if you no longer have the packaging, please make sure that it is wrapped and packaged as securely as possible.
Clearly attach the below address to the parcel:
44 Bressenden Pl Westminster,CH3R 6MS England
Please be sure to obtain a proof of postage once your item has been returned and if you could forward that onto us, we can then process your refund.
We kindly ask that you return your item to in good condition with no signs of visible damage. We are unable to accept returns of used products.
Please be aware, we do not cover the cost of the returns.
Product not working as expected?
Our Customer Care team are incredibly knowledgeable and able to resolve most product related issues quickly and efficiently. For the quickest support, please contact our product experts using the submission form on our Contact page.
Please be aware, we aren’t able to accept any returns that have been used and which are not faulty.
In Order for a return to be eligible for a refund please ensure you provide proof of shipping for your return within 30 days of the original purchase of your item.
Please be aware, we do not cover the cost of the returns unless the Products are faulty or misdescribed
Returns must be sent to us in an unopened and unused condition. We reserve the right to refuse any return if the product has been used and/ or there are any signs of wear or if parts are missing.
You do not have a right to change your mind in respect of Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
When will I receive my Refund?
Following a successful inspection of your return we will process a refund to the credit / debit card or PayPal account which was used to place the original Order.
Please allow 5 working days for the refund to appear in your account from the date we process it .
I haven’t received my refund
If you haven’t received a refund within the time periods stipulated above, please check your statement again, these incoming payments can be overlooked.
If you cannot see the transaction, please contact your card issuer company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Possible Deductions from refunds
If you are exercising your right to change your mind:
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop.
If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
When an Order has been placed, we aren’t able to cancel it or make any changes. We can request that it is ‘returned to sender’ however, as we ship orders after 20 minutes via a next day delivery service, this is not guaranteed.
If a delivery is attempted, please refuse it and it will be returned back to our warehouse. If your Order is delivered, you can return it to us within 30 days for a full refund. Please be aware, we don’t cover the cost of returns for cancellations.
Address: 44 Bressenden Pl Westminster,CH3R 6MS England
Phone: +44 7815206302